Return & Refund Policy

At LA Twenzy, each item is made to order specifically for you. Because our products are produced individually after an order is placed, we are unable to accept returns or exchanges for change of mind, incorrect size selection, or incorrect color selection.

Please review product descriptions and size guides carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos showing the product and the problem

Once the issue has been reviewed and approved, we will arrange an appropriate resolution, which may include a replacement or refund at no additional cost to you.

You do not need to return a damaged or defective item unless we specifically instruct you to do so.

Size & Color Exchanges

Because every product is made to order, we cannot offer returns, refunds, or exchanges if you:

• Ordered the wrong size

• Selected the wrong color

• Changed your mind

• No longer want the product

We strongly recommend checking the size guide provided on the product page before completing your purchase.

If the product itself was manufactured in the wrong size or you received a different size or color from what you ordered, please contact us within 30 days of delivery.

Order Cancellations & Changes

If you need to cancel or change your order, please contact us as soon as possible after placing the order.

Because orders may enter production shortly after being placed, we cannot guarantee that cancellations, address changes, size changes, color changes, or other modifications can be made once production has started.

Once an order has entered production, it may no longer be canceled or modified.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us immediately if you notice an error in your shipping information. We will try to make the correction before production or shipment, but changes cannot be guaranteed.

LA Twenzy is not responsible for additional costs resulting from an incorrect or incomplete address provided by the customer.

Lost Packages

If your package appears to be lost in transit, please contact us with your order number so we can investigate the shipment.

Packages marked as delivered should first be checked with household members, neighbors, the delivery carrier, and the local post office.

We will review eligible lost-package claims and provide a resolution when appropriate.

Refunds

If your refund is approved, it will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

Original shipping charges are generally non-refundable unless the refund is related to an error with your order for which LA Twenzy is responsible.

Contact Us

If there is a problem with your order, please contact latwenzy@gmail.com 

Please include your order number and any relevant photos so we can resolve the issue as quickly as possible.

We want you to be happy with your LA Twenzy order and will always work to resolve legitimate product or fulfillment issues fairly.